Faqs
Find quick answers to your questions about our products, services, orders and support
CUSTOMER SUPPORT
FREQUENTLY ASKED QUETIONS
Find answers to common questions about PRECO products, replacement parts, product compatibility and ordering
Need Help?
Call Us
WHAT PRODUCTS DOES PRECO CARRY?
PRECO supplies machinery, equipment and replacement parts for forestry, agriculture, horticulture and pest control applications. The range includes brushcutters, gasoline engine parts, chainsaw components, accessories and selected tools and equipment.
HOW DO I FIND THE RIGHT REPLACEMENT PART FOR MY EQUIPMENT?
Check the equipment model, part description and existing component before ordering. If you are unsure, contact PRECO with the model number or a clear photo of the part so the team can help identify a suitable option.
DO YOU STOCK GENUINE PRECO REPLACEMENT PARTS?
PRECO carries its own branded replacement parts across several product categories. Product availability varies, so customers should check the current catalogue or contact PRECO for stock information.
HOW DO I CHECK PRODUCT AVAILABILITY OR PLACE AN ORDER?
Browse the product catalogue or contact PRECO directly with the product name, model or part required. The team can advise on current availability and the next steps for ordering.
CUSTOMER SUPPORT
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about PRECO products, replacement parts, product compatibility and ordering.
01. HOW DO I ORDER DIRECTLY FROM PRECO?
Prepare the product names, models, part numbers and quantities required, then contact PRECO for a quotation. Providing clear product details helps the team identify the correct equipment or replacement parts and process your request accurately.
02. CAN I BUY PRECO PRODUCTS ONLINE THROUGH SHOPEE?
Yes. Selected PRECO products, Makita tools, accessories and related equipment are available through PRECO’s Shopee Singapore store.
PRECO Shopee Store:
shopee.sg/preco
Products and stock shown on Shopee may differ from the PRECO website or direct inventory.
03. HOW DO I CHECK WHETHER A PRODUCT IS IN STOCK?
Check the PRECO online catalogue or PRECO Shopee Store for products listed online.
For other items, contact PRECO with the product name, model or part number. The team will confirm current availability.
PRECO Shopee Store:
shopee.sg/preco
04. HOW DO I FIND THE CORRECT REPLACEMENT PART FOR MY MACHINE?
Provide the machine or engine model, existing part number where available, and a clear photo of the component.
These details help PRECO identify a suitable replacement part and reduce the risk of ordering an incompatible item.
05. WHAT IF THE PART I NEED IS NOT SHOWN IN THE ONLINE CATALOGUE?
Contact PRECO with the machine model and details of the required part.
The online catalogue does not represent every item PRECO supplies. An item that is not displayed online may still be available or sourced through PRECO.
06. DOES PRECO SUPPLY PARTS FOR BRUSHCUTTERS, GASOLINE ENGINES AND CHAINSAWS?
Yes. PRECO carries replacement parts across brushcutters, gasoline engines, chainsaws and related machinery.
The range includes items such as carburetors, cylinders, pistons, fuel tanks, recoil starters, air cleaners and other engine components.
Selected products are also listed at:
shopee.sg/preco
07. CAN I REQUEST A QUOTATION FOR BULK OR BUSINESS ORDERS?
Yes. Businesses, contractors, wholesalers and other customers may submit their required products and quantities to PRECO for quotation.
Include model numbers, quantities and any specific requirements so the team has enough information to prepare the quotation.
08. WHAT PAYMENT METHODS ARE AVAILABLE?
For direct purchases, confirm the available payment methods when PRECO issues the quotation or order details.
Orders placed through Shopee use the payment options provided by the Shopee platform.
PRECO Shopee Store:
shopee.sg/preco
09. DO PRECO PRODUCTS COME WITH A WARRANTY?
Warranty coverage depends on the product, brand and model purchased.
Keep your proof of purchase and check the applicable warranty terms when ordering. For third-party brands such as Makita, the relevant brand warranty conditions also apply.
10. DOES PRECO PROVIDE PRODUCT SUPPORT AFTER PURCHASE?
Yes. Customers may contact PRECO for product guidance, usage questions and help identifying suitable parts or accessories.
For a Shopee purchase, keep the Shopee order information available when asking about a specific transaction.
11. CAN PRECO HELP WITH SERVICING OR REPAIR QUESTIONS?
Contact PRECO with the product model and details of the issue.
The appropriate support arrangement depends on the equipment, brand, spare-part availability and nature of the problem. Providing photos or a description of the issue helps with the initial assessment.
12. HOW OFTEN SHOULD POWER EQUIPMENT BE SERVICED?
Service frequency depends on the type of equipment, frequency of use and operating conditions.
Follow the manufacturer’s maintenance instructions, keep equipment clean and inspect wear items regularly. Equipment used frequently or in demanding environments generally requires more frequent attention.
13. CAN I GET A PRODUCT DEMONSTRATION OR HELP CHOOSING THE RIGHT EQUIPMENT?
Yes. Contact PRECO before visiting if you need product guidance or want to discuss a specific application.
Prepare information about the intended use, work environment and equipment requirements so the team can recommend suitable options.
14. What is the opening and closing time?
For a direct PRECO purchase, contact PRECO promptly with the order details and clear photographs of the item and packaging.
For a Shopee purchase, use the relevant Shopee order page so the request is linked to the transaction and follow the platform’s return or refund process.
PRECO Shopee Store:
shopee.sg/preco
15. CAN I SELF-COLLECT MY ORDER?
For direct PRECO purchases, contact the team first to confirm the item is ready and arrange collection before travelling to the premises.
For Shopee orders, use the fulfilment or collection option shown for the specific order.
16. WHERE IS PRECO LOCATED AND HOW DO I CONTACT THE TEAM?
Precision Co (Pte) Ltd
95 Tagore Lane
Singapore 787537
Telephone:
+65 6221 3171
Customers may also use the Contact Us page, Request for Quote function, or PRECO’s Shopee store for online purchases.
PRECO Shopee Store:
shopee.sg/preco
Customer Support
Still need help? We're here to assist.
If you cannot find the answer you need, contact PRECO for product guidance, order support or help identifying the right equipment and replacement parts.
PRODUCT & PARTS SUPPORT
Get help with product selection, model compatibility and finding the right replacement parts for your equipment.
ORDER & ONLINE PURCHASE SUPPORT
Get assistance with quotations, direct orders, Shopee purchases, stock availability and payment options.
SHOP ON SHOPEE
shopee.sg/preco
VISIT & CONTACT PRECO
Visit our office or get in touch with our team for further assistance.